Frequently Asked Questions

Customer Service

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8a.m. to 8p.m. EST. Call toll-free at 1-833-212-5397.

Can't find what you are looking for? Request a quote from your dedicated account team. Email Quote Request.

How to Order Merchandise with your Brand

If you do not see your brand listed on the site, please reach out to your Relationship Manager, Wendy Thorne at or 1-207-755-2155 to place a special order. If we do not have the artwork/brand guidelines for the brand you are requesting, you will need to provide it.


All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.

How to Order

Personal Credit Card Purchases: Credit card purchases can be made through our secure checkout using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as "Geiger Catalogs." Please note that we will request authorization on your card for the order total at the time of checkout, but will finalize charges for items as they are shipped. This may result in multiple charges to your statement equaling the final order total. If individual receipts per transaction are required to reconcile your account or submit expenses for reimbursement, please contact Customer Service. The full order total may appear as unavailable on your account during the pre-authorization period, depending on your bank. Please contact your financial institution for questions regarding their pre-authorization procedures.

Purchase Order:If you are at a location live on Buysmart and you wish to place an order to be billed to Johnson Controls or its subsidiaries, you may use the Buysmart website by pressing here to view our catalog and place your order. If you are not at a site live on Buysmart, you may use your local Purchase Order (PO) process to email a PO to If your order is time sensitive, we suggest that you work with your local procurement team so that they can assist with generating the PO.

If you are at a location live on Buysmart and you do not have access to login to Buysmart, you can request access by completing this New user request. Training material can be found at our resource page.

When will I receive my order? (UPS)

You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:


For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Shipping Costs

Merchandise pricing does not include shipping.

If this is a PERSONAL order, refer to the table below to calculate your shipping cost based on order total. If this is a BUSINESS order, you will not be charged shipping.

Order Total

Shipping Fee

up to $25


$25.01 - $50


$50.01 - $75


$75.01 - $100


$100.01 - $200


$200.01 and UP

$19 + Add $4 for every $50

For expedited shipping, add the following upcharge to the standard rates above:

3-Day Select


2-Day Air


Next Day Air


Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.


Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.

How do I redeem my gift certificate?

Gift Certificates cannot be redeemed online. To redeem your gift certificate, please visit When you are ready to place your order, please contact Customer Support at 1-833-212-5397 or email

I forgot my password.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new, easier to remember password through the My Account page.

How do I change my password?

You can update your password at any time through the My Account page by selecting Change Password.

Can I ship to multiple addresses?

Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-833-212-5397.

How do I update my billing/shipping address or other account information?

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

What is an “on-demand” item?

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements. On demand items cannot be returned or exchanged unless defective.


Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.

Supported browsers.

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